Archive for the ‘Google’ Tag
The Oregon Trail was right. If I lived back in the days of the “Wild West” (or, pre-internet, for this argument) I definitely would have died of Dysentery. I use the internet for EVERYTHING– including, determining the shelf life of my food.
Case in point? Tonight, I was trying to decide if this package of chicken-apple sausage I had in my fridge was still good, and didn’t know how long sausage “kept for” in the fridge. Rather than calling my mom and bugging her with the mundane question, I hopped online and entered my exact question in Google. (Yes, there was a date printed on the side, but the package was frozen at one point and I wanted to know how long I had from when it was thawed and opened… you get the point. I’m a germaphob, and totally wouldn’t have made it out in “the wild”).
The results were fantastic. First result? A sausage making site. Second result? USDA. Third result? Wiki Answers (look! someone had the EXACT SAME question!) For most online users, performing mundane online searches is something that we do day in and day out. For, me, I “Google” things so frequently, I honestly couldn’t begin to quantify the number of searches I do in one day. I have to know everything. But what impressed me was how advanced and socially oriented search tools are becoming. Continue reading
Twitter and Hitler– an unlikely duo, but recently both were featured in an online, viral spoof showcasing
user’s dedication to the service, and, frustrations with the continual outages. (BTW, you should definitely watch the spoof– it’s pretty funny).
As a regular user of Twitter (though hardly a power user like many) I too, understand the frustration of not being able to Tweet the mundane on demand.
But it makes me wonder: do we often take for granted the free services the online world provides? Recently, gmail was hit hard by a group of users, frustrated by their outage for over two hours. Granted many people hang their livelihood on free services like gmail, Yahoo! Messenger, ebay, and yes, even Twitter, but does it make sense? I always believed that the adage of “you get what you pay for” rings true– so if you’re paying nothing and still getting something, why become anything but irked when you run into an outage? Irate gets you nowhere.
If you’re going to expect to make money off of something that costs you nothing, what is the acceptable level of service that you should receive? However, if we were talking paid services, then, by all means, tweet your heart out. (Irony is: many of the gmail outage tweets also reference twitter’s outage. At what point does the brand equity dissipate and users start to associate the “Great Gmail outage” not with Google’s reliable service, but Twitter’s unreliable product?)